SASSA Reconsideration Application and Status Check [2024]

The South African Social Security Agency (SASSA) offers various social grants to the country’s citizens. If you have applied for the SASSA SRD R350 Grant or any other social grant but your application is declined, then don’t worry. You can apply for SASSA reconsideration. This allows you to apply for reconsideration of the application.

This is very helpful if your SRD grant application is unfairly rejected despite being eligible for the grant or if your circumstances have changed and become worse than before. You must apply for reconsideration of your SASSA application. In this article, I have shared the complete procedure for SASSA reconsideration. Follow the steps given and get your application approved.

How do I submit the SASSA Reconsideration Appeal? Step-by-Step Guide:

The reconsideration process is very easy, and SASSA keeps making the process easier for the convenience of grant holders. There are two ways that you can apply for reconsideration. You can apply either online or offline. Let’s see both methods of SASSA reconsideration.

SASSA Reconsideration Application Online:

SASSA allows you to appeal for the reconsideration of your application through their official website. This is the online method and the most convenient one. I recommend you apply for reconsideration via the online method. Follow the steps given below to apply online via the SASSA website.

Step 1) Visit the SASSA Social Development Portal:

You have to visit the SASSA Social Development website to start the application process. Visit the website at – https://srd.dsd.gov.za/appeals/appeal

Step 2) Enter your details:

You must enter your South African ID number and the phone number you used in the initial application.

Step 3) OTP Verification:

After you enter your details, click on the Send PIN button. An OTP will be sent to your registered mobile number. Enter that OTP code and click on Verify.

Step 4) Navigate to the reconsideration page:

Once you log in to your account, navigate to the SASSA reconsideration page. Select the month for which you want to apply for reconsideration. Make sure you select the right month.

Step 5) Provide a reason and supporting document:

Here you have to enter the valid reason, why you are applying for reconsideration, and why you believe you are eligible for the grant. You need to attach the supporting document that proves your eligibility for the grant, making your application stronger.

Step 6) Submit your reconsideration request:

Once you have completed your application by providing all the relevant and necessary information, submit your reconsideration request.

Step 7) Wait for SASSA’s decision:

Now you have successfully applied for reconsideration of your application. SASSA takes 30 to 90 days to make a decision on your request and declare the final result. You have to wait until you receive any notification from SASSA.

The time can vary depending on the number of requests received by SASSA and the complexity of your application. So make sure you provide all the correct details with all the required documents so that the process is completed on time. You will be notified once the decision is made.

SASSA Reconsideration Application Offline:

In this offline process, you have to visit the SASSA office individually. This is more time-consuming than the online process. You may have to wait in the long queue at the local SASSA office. Follow the given steps to apply for reconsideration.

Step 1) Find your nearest SASSA office:

Before you begin, it is important to locate your nearest SASSA office. Check the SASSA office contact details before you visit. Confirm the office’s working hours. Most SASSA offices work from 8 a.m. to 4 p.m. from Monday to Friday.

Step 2) Gather the required documents:

As stated by SASSA, you have to provide the required documents to prove your eligibility for the grant. The document includes –

Copy of your initial SASSA application
Your Identity Card (ID) document
Proof of residence
Income proof
Any other required documents to prove your eligibility.

Step 3) Visit the SASSA office:

Once you have collected all the required documents, it’s time to visit the SASSA office. Go to your nearest SASSA office.

Step 4) Complete the reconsideration form:

The SASSA officer will give you the hard copy of the SASSA reconsideration form. Fill out the form with the correct and up-to-date information. You have to provide the reason for applying for reconsideration.

Tip: To save time, you can download and print the SASSA reconsideration form before visiting the SASSA office. Take the printout and complete the form. It will save you time, and you can submit your form early. Just attach the required documents with the application.

Step 5) Get a confirmation receipt:

Once you have completed the form, submit it to the SASSA officials. They will give you a confirmation receipt. Keep this receipt with you. It will be needed in the future for your SASSA reconsideration status check.

Step 6) Wait for the decision:

Your application is now submitted. It is sent to SASSA for review. It will take 30 to 90 days to review it and make a decision on it. Meanwhile, you should regularly check the SASSA reconsideration application status. Once the decision is made, you will be notified.

SASSA Grants Reconsideration Status Check

Once your application for reconsideration is completed, it is important to track its progress. As it takes 30 to 90 days to decide on your request, you must regularly check the SASSA reconsideration status. You can use the following ways to check your SASSA reconsideration request:

Check the SASSA reconsideration status on our website

Go to the SASSA status check page of SAGRANTS at https://sagrants.co.za/
Enter your South African ID number and the phone number you used to apply for reconsideration.
Now, click on the “Check Status” button.
Your SASSA reconsideration application status will be displayed on the screen.

Visit the official SASSA portal

Go to the SASSA official website and navigate to the Department of Social Development appeal status check page at https://srd.sassa.gov.za/appeals/www.dsd.gov.za
Enter your SA ID number and phone number that you used in the reconsideration application.
Click on the “Send PIN” button
Now, you will receive an OTP on your registered mobile number. Enter that OTP to verify your account.
Your reconsideration status will be displayed on the screen.

If you are unable to use the above methods, you can visit your nearest SASSA office to discuss your reconsideration request. You can also call the SASSA helpline number at 0800 60 10 11.

The reconsideration status will show you the status of the months for which your reconsideration request was approved and your approved grant amount.

Reasons Why You Need To Apply For SASSA Reconsideration

Your application is not declined without any reason. There are multiple reasons why you need to apply for reconsideration. Some of the reasons include:

Incomplete or Inaccurate Application: When applying for the SASSA social grants, you have to provide true and correct information. If you don’t know how to fill out the application form, you should get help from someone who knows how to apply. Otherwise, it may lead to filling in the wrong information.
Not having the required documents: To prove your eligibility for any grant, you have to submit the required documents. If you fail to provide those documents, you may need to apply for reconsideration.
Changes in circumstances: Each social grant has eligibility criteria and means test requirements to check your financial condition. If, over time, your circumstances change, but you didn’t inform SASSA regarding it, This makes you ineligible for the grant.
SASSA Administrative Error: This might happen if an error is made on SASSA’s side. You provided all the correct and true information, but the person doing the data entry entered your incorrect details. This will make you ineligible for the grant.
Medical Condition or Disability: If you have any disability or your medical condition is not good, but you didn’t mention it in the initial application and now you want to include it, As such, you can apply for reconsideration.

Who Can Apply For Reconsideration?

Anyone can’t apply for reconsideration directly. SASSA has given eligibility criteria for reconsideration applications.

You have applied for the special COVID-19 grant through an electronic platform. You must have applied before.
You have received notification from SASSA that your application has been rejected.
You believe that you are eligible for the grant and have all the proof of eligibility.
You must apply for reconsideration within 30 to 90 days from the date you received the rejection notification. If you exceed this timeline, your application will not be considered.

These are requirements for grant holders, who are thinking of applying for reconsideration. You also have to attach the required documents.

Documents Required for the SASSA Reconsideration Appeal:

As seen above, each social grant has its eligibility criteria, and you have to provide the required documents along with them. The document requirement will change from person to person. Some of the essential documents required include:

A copy of your initial SASSA application form
A copy of your grant rejection letter from SASSA
Proof of your identity and residence, including a birth certificate, light bill, ID, etc.
A detailed letter explaining the reason why you are applying for reconsideration.
If you have any disability or if your medical condition is worse, then you need a medical report.
Documents proving your financial eligibility.
Your bank account details and statement.

When you apply for reconsideration, make sure you provide the required documents. This makes your appeal request stronger and increases the chances of approval.

SASSA Reconsideration: Possible Outcomes

Depending on the details provided, your reconsideration request will be approved, declined, or left pending.

Outcome	Meaning
SASSA Reconsideration Approved	It means that your reconsideration request is approved and your grant application is also approved. You will start receiving the grant payment from the date you applied.
SASSA Reconsideration Declined	This indicates that your reconsideration request was rejected and the original decision remains unchanged. You will not receive the grant payment.
SASSA Reconsideration Pending	It means that your reconsideration application is still under review and a final decision has not been made yet. You will receive a notification from SASSA once your application is approved.

What if my reconsideration request is rejected?

If your reconsideration request is also declined by SASSA, but you think you are eligible for the grant then the last option is to appeal this decision to the ITSAA. Independent Tribunal for Social Assistance Appeals (ITSAA), is a committee that specifically handles such cases. Submit your appeal within 90 days of receiving the rejection notice.

FAQs

You can apply for SASSA reconsideration using two methods. You can either apply online through the SASSA website or you can visit your nearest SASSA office to apply offline.

As per SASSA, it takes 30 to 90 days to process your request. But this is not the exact time. It can vary, depending on the situation.

If your reconsideration request is also rejected, then the last option is to appeal this decision to the ITSAA committee.

Conclusion

SASSA’s reconsideration process is straightforward and very easy. In this article, we have covered every basic detail regarding your reconsideration request. You can follow this guide if your SRD R350 grant is rejected. You can apply online through the official portal or visit your nearest SASSA branch.

Before you apply for reconsideration, gather all the required documents, and you can also download the reconsideration form to save time at the SASSA office. Once you have applied, have some patience and regularly check your reconsideration status.