SASSA Status Check Failed Reasons and Solution [2024]

If you have recently applied for the SASSA SRD R350 grant, your application must be approved to receive the grant payment. Suppose you receive an SMS from SASSA with a notification as “Identity Verification Failed” or you get a response as SASSA status check failed when you check your SASSA application status. In that case, it means you have to verify your details.

Both responses are the same, which means that SASSA was unable to verify your identity. In this case, your application will not be processed for payment unless you verify your details and prove your identity. If you are completely dependent on the grant money, then this delay may frustrate you. But don’t worry, this issue can be solved easily.

Generally, this failed status check or identity verification failure is caused by incorrect information. The details you provide in the application are verified against your records in the Department of Home Affairs database. Typos errors, providing wrong information, and an incomplete application may cause this failure.

In this article, I will guide you through various reasons for identity verification failure and how to fix them.

SASSA Status Check Failed Reasons and Their Solution

SASSA has shared the possible reasons for the status check failure. There are three possible reasons for a status check failure. I am listing them below. I have also shared the solution to fix this issue. Identify your possible reason and follow the steps given to fix it to get your SRD R350 grant application approved.

Identity Verification Failed:

Identity verification failure is the most common reason that results in the SASSA status check failing. This generally happens due to typographical errors or incorrect information provided by you. When you apply for social grants, you enter details like your name, ID card number, phone number, and other required documents, depending on the type of grant.

After you provide your information to the SASSA portal, SASSA validates your information against the database of the Department of Home Affairs and other government institutions. If you make any mistake in providing the correct information, such as typo errors, it will become difficult for SASSA to verify your details, and it will lead to a failed status check.

How do I fix it?

The solution is straightforward. To fix this ID verification failure, you have to visit the SASSA portal and update your grant application. Follow the below steps to update your details:

Visit the SASSA portal at: https://srd.sassa.gov.za/sc19/reconfirmation/auth
Enter your ID number and phone number that you used to submit your initial application.
Click on the “Send SMS” button, and the OTP code will be sent to your registered mobile number.
Enter the OTP and click on Verify.
You will be logged in to your account, and all your details, like name, ID number, phone number, etc., will be displayed on the screen. Review the information and check where a mistake has happened.
Now, re-enter the correct details.
After that, you have to answer the screening questionnaire and click on submit your application.

Voila! It’s done. Your details are now updated, and your application has been sent to SASSA for review. SASSA will review your application, and if the details match, they will approve it. This process may take up to 30 days, as SASSA reviews your application every month before approving it.

Note: Check your details again and verify if they are correct before you submit your application this time.

Incomplete Application

As seen above, you have to provide the correct information and fill out your application form completely to receive the SASSA grant. If you do not fill out the application form completely, the SASSA status check failed will be displayed on the status screen.

How to fix:

If you find your application status to be failed because of an incomplete application form, then you have to follow the procedure as given above. Visit the SASSA portal and log in to your account. Check your details and complete all the fields that are missing. Once you complete the application, re-check it before submitting it. If everything is okay, then click on submit.

Technical Error

The last possible reason for a status check failure is a technical error in the SASSA portal. This is not in your hands. Only SASSA can fix it. This may happen if there is any issue on the server or if there is scheduled maintenance on the SASSA portal. In such cases, the result may show an error that the SASSA status check failed.

How to fix:

You can solve the server issue from your side, but you can verify your details. So first, go to the SASSA portal at https://srd.sassa.gov.za and log in to your account. Check if your application details are correct or not. If they are not correct, then follow the above procedure to update the details. If the details are correct, then wait for some time and recheck your application status after a while.

If it is a server issue, it will be solved after some time, and you can see your true application status. If your SASSA status check failed message persists, then you have to submit an appeal to ITSAA to reconsider your application.

My application details are correct, but still, it shows that the SASSA status check failed.

We discussed the three possible reasons for your application status failure. If your details are true and none of the above reasons apply to you, then probably your application might be rejected. In that case, you have to submit an appeal for reconsideration of your application. Follow the steps given below:

Visit the SASSA appeal portal at https://srd.dsd.gov.za/appeals/
Enter your details, such as a 13-digit ID number and phone number.
Click on Send PIN.
Enter the PIN that you received, and click on Verify PIN.
Provide all the necessary information and attach the required documents.
Submit the appeal.

Now you have successfully submitted an appeal for your rejected SRD R350 grant application. This grant appeal application must be submitted within 30 days from the date you received the notification. If you fail to submit the appeal within the given time, your reconsideration request will not be considered.

What should I do after submitting the appeal?

Once you submit your reconsideration appeal, the SASSA will take 60 to 90 days to check your appeal and make a decision on it. The time frame is not fixed; it can vary depending on the number of appeals received by SASSA.

Meanwhile, you should regularly check the application status to track its progress. You will receive a notification once the SASSA decides on your appeal. If SASSA approves your application, you will start to receive the grant payment in the next payment cycle. If it is rejected, then a written explanation will be provided as to why your application was rejected.

What if I don’t receive any updates from SASSA within 90 days?

Generally, all the queries are solved by SASSA within 60 to 90 days. If you don’t get any notification even after 90 days, then it’s a thing of concern. In that case, contact the SASSA on their toll-free number 0800 60 10 11. You can also visit your nearest SASSA office to check your application status.

FAQs

If your SASSA status check always keeps failing, then it may happen mostly due to technical glitches or internet problems.

Identity verification fails when the details you provide and the details present in the database of the Department of Home Affairs do not match. You can follow these steps to fix it.

If your SASSA grant verification fails, then your SRD grant application will be declined and rejected. You will not receive the grant payment.

If your status check fails despite providing the correct details, then you have to submit an appeal within 30 days from the date you received the notification.

Conclusion

The delay in the grant payment is concerning if you are dependent on it. If you receive the notification that the SASSA status check failed, then you must fix it as soon as possible. In this article, I have given all the possible reasons for status failure and also shared how to fix them. You just need to identify the reason and follow the given steps to fix it.

Always double-check your details before you submit them. Incomplete applications or incorrect details result in application failure, which delays the grant process. So submit the true information and regularly check your application status.